Refund Policy

All product exchanges require proof of purchase “receipt” or verifiable order through the website to start the return process. All returns are subject to managerial review and approval.To qualify for a product exchange, BotanaLife requires the customer to return the product in its original packaging within 7-days. Shipping customers must notify us of their intent to return products in the same 7-day period. We will only accept returns with 80% of the original product remaining and offer 50% off a replacement order of the same product or you may receive half the size of the original order (no more than 250g) of a different strain at no cost. We will not offer Product exchanges on Extracts UNLESS employee is at fault for putting the wrong item the bag. We will not offer any type of refund for CBD or KAVA KAVA products as of now If any order is fulfilled with the wrong item, please contact us immediately and the exchange will be entirely free.

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Disclaimer: CBD: The statements made regarding our CBD products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. Our products are guaranteed to contain less than or equal to 0.3% THC as demonstrated on the COA (Certificate of Analysis) found on each product page on our site We cannot ship to NY or LA. We only ship 0% THC to Kansas.
- Kratom: Our products are not for use by or sale to persons under the age of 18 and 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products.

- Delta 8: Due to State Laws, we are unable to ship any Delta 8 product to the following US states: Alaska, Arizona, Colorado, Delaware, Idaho, Iowa, Montana, New York, North Dakota, Rhode Island, Washington, Mississippi, Hawaii, Connecticut, California, Oregon, Massachusetts, Nevada, Utah, Minnesota, Michigan, Vermont, Virginia, Arkansas, New Hampshire. For shipping to South Dakota, Florida, Kentucky, Oklahoma, Tennessee, Louisiana, Alabama we will require ID verification. This item cannot be shipped internationally.

WAAVE Compliance